Order & Shipping Info

  1. BILLING POLICY:
    Your credit card will be charged at the time your order is placed.
  2. MINIMUM ORDERS:
    There is no minimum order.
  3. TERMS:
    Discounts are to be taken as per our terms.
  4. DELIVERY:
    All orders purchased online through Imperial DAX Company, Inc will be shipped from our warehouse in Fairfield, NJ. The majority of orders will be shipped within 48 hours.
  5. CLAIMS/SHORTAGES/SHORT SHIPMENTS:
    Claims, shortages, or short shipments must be reported within 5 days after receipt of merchandise. Packaging must be intact and all claims must be reported through delivering carrier. Packaging must be retained for damaged goods inspection. Please always refer to our order number.
  6. RETURNS:
    Returns will only be accepted in the event of our error and when accompanied by an authorization. Please contact us to obtain a return authorization.
  7. GUARANTEE:
    The products are guaranteed to be free from defect in material and workmanship. Products will be refunded or replaced, at our option, at no charge if we find them to be unsatisfactory.
  8. PRICES:
    Prices are guaranteed at time of order into production. Prices are subject to change without notice.

Conditions, terms, and prices are subject to change without notice. Any typographical or other error in this catalog is subject to correction.

If you have any questions regarding an order’s status, please do not hesitate to contact Imperial DAX Company, Inc directly.